Support
Something not working, or an idea for Beam Remote? Email hello@gav.tools; a person reads every message.
What to include
- Your iOS version (Settings → General → About).
- Your Device model (for example LG CineBeam Q HU710PB-GL, or your TV’s model) and its webOS version if you know it.
- What happened, what you expected, and the steps to reproduce it. A screenshot helps.
Please do not post your Pairing key or anything else private; Beam Remote never needs you to share it.
Quick answers
Why does iOS ask for Local Network access?
Beam Remote talks straight to your Device over your home Wi-Fi, and iOS requires your permission before any app can reach other devices on your network. Allow it on first launch. Without it the app cannot find or control your Device. If you tapped Don’t Allow, turn it back on in Settings → Privacy & Security → Local Network → Beam Remote.
Why won’t my Device turn on from the app (Wake)?
Wake works only while the Device is in networked standby, meaning it still listens on the network while it looks switched off. Some Devices need Mobile TV On or Quick Start+ enabled in their own settings. Turn that on, put the Device into standby once, and try Wake again.
Why does the app scan my Wi-Fi instead of using SSDP?
SSDP discovery needs a special multicast entitlement from Apple that is not part of version 1. Instead, Beam Remote checks the addresses on the subnet your iPhone is on, looking for LG webOS Devices. It only asks each address whether it is a webOS Device and reads nothing else from your network.
The app does not find my Device. What now?
Check that your iPhone and the Device are on the same Wi-Fi network (not a guest network, and not a separate 5 GHz or mesh network that isolates clients), that Local Network is allowed for Beam Remote, and that the Device is on rather than in deep standby. Then open Settings → Find Devices… and try again. You can also add the Device by its IP address.
Does it work with LG TVs, not just projectors?
Yes, in principle: Beam Remote speaks the protocol of LG webOS (version 3 and up), which projectors and TVs share. It was built and tested on the LG CineBeam Q HU710PB-GL, so TVs are less tested. If something does not work on your TV, please email hello@gav.tools with the model.
Is there an Apple Watch app?
Not yet. It is planned for a later release and is not in version 1.